How long does verification take?
Verification takes about seven business days, excluding weekends and holidays. The best way to make sure the process goes quickly is to read and follow the guidelines included in the verification process.
If you would like to upload new versions of documentation, including clearer photos of your ID or proof of address, you may do so on your settings page.
Your first ACH withdrawal will occur the business day following your account approval. Your first Bitcoin purchase will occur once the ACH hold clears.
Please do not contact support unless 7 business days have passed, as there is nothing we can do to speed up the process. All applications will be processed in the order they were received. We appreciate your patience!
What will I need to open my account?
You will need a non-expired government-issued ID such as a Driver's License, State ID, or Passport. If you use an ID that does not contain an address, you will also have to upload a proof of address such as a utility bill dated within 90 days.
The photo of your ID must be taken in clear indirect light (such as window light) on a flat surface, and be completely legible. You'll also need to make sure that the address and name you provide matches exactly to the ID you uploaded, including all middle and last names, and please don't use nicknames!