Verification takes between 30 seconds and five days to occur. About half of our users are verified immediately through our automatic program, whereas half need to manually reviewed and that process takes longer.
The best way to make sure that verification goes quickly is to read and follow the guidelines included in the verification process and to take clear photos of your ID.
The photo of your ID must be taken in clear indirect light (such as window light) on a flat surface, and be completely legible. You'll also need to make sure that the address and name you provide matches exactly to the ID you uploaded, including all middle and last names, and please don't use nicknames!
If you would like to upload new versions of documentation, including clearer photos of your ID or proof of address, you may do so on your settings page.
Your first ACH withdrawal will occur the business day following your account approval. Your first Bitcoin purchase will occur once the ACH hold clears.
Please do not contact support unless five business days have passed. All applications will be processed in the order they were received. We appreciate your patience!