What will I need to open my account?
You will need a non-expired government issued ID such as a Driver's License, State ID, or Passport. If you use an ID that does not contain an address, you will also have to upload a proof of address such as a utility bill dated within 90 days.
The photo of your ID must be taken in clear indirect light, such as window light, on a flat surface, and be completely legible. You'll also need to make sure that the address and name you provide matches exactly to the ID you uploaded, including all middle and last names, and no use of nicknames.
How long does verification take?
If you upload an ID with an address matching exactly to what you typed in, with a clear picture of your face, and everything legible in good light, you are likely to pass identity verification in 5 minutes to a few hours.
While most verifications happen instantly, if there are any discrepancies, you will be processed by a compliance officer, which will take up to 7 business days, excluding weekends and holidays. The best way to make sure the process goes as fast as possible is to read and follow the guidelines included in the verification process.
If you would like to upload new versions of documentation, including clearer photos of your ID or proof of address, you may do so on your settings page.
Your first ACH withdrawal will occur the business day following your account approval. Your first Bitcoin purchase will occur once the ACH hold clears.