ID Verification usually takes between 30 seconds and five days to occur. About 70% of our users are verified immediately through our automatic program, whereas about 30% need to be manually reviewed and that process typically takes a few days.
Please do not contact support unless three business days have passed.
The best way to make sure that verification goes quickly, please follow these tips...
1) Connect to the fastest internet connection you have.
2) Follow the guidelines included in the verification process and to take clear photos of your ID.
3) Make sure your ID photo is taken in clear indirect light, (such as window light) on a flat surface, and completely legible.
4) Make sure that the address and name you provide matches the ID you uploaded exactly, including all middle and last names. Please don't use nicknames.
5) If you phone is showing an error or a glitch, please restart your phone, open a Google Chrome Incognito browser, and try again.
All applications will be processed in the order they were received. We appreciate your patience!
If you would like to upload new versions of documentation, including clearer photos of your ID or proof of address, you may do so on your settings page.
If you set up a recurring purchase plan, then your first ACH withdrawal and the purchase will occur the business day following your account approval.
If you are having trouble or are stuck in the process of submitting your documents, please read here.