You can deposit funds directly into your Swan Vault from your Swan account or from any third-party source. Please follow the step-by-step instructions below.
To Deposit Funds from your Swan Account.
Log into your Swan Account
Click on “View Vault”
Click “Deposit From Swan Account”
Click the "Withdraw Now" button
Enter the amount of Bitcoin you would like to withdraw; keep in mind that the Bitcoin must be unlocked for it to be withdrawn. Learn more.
Select "Swan Vault" from the drop-down wallet list.
Click "Withdraw Now" to execute the withdrawal
The pending withdrawal will be in your Swan Vault Dashboard along with a link to monitor it on the Bitcoin blockchain.
How long will the Transfer Take?
When you purchase Bitcoin, that Bitcoin is delivered from the liquidity partner to the custodian. If you withdraw within the same business day, as in the case of a wire, you will likely be able to receive your withdrawal within the same business day. Any Bitcoin not withdrawn from the custodian within the same business day will be sent to cold storage, and will require additional time to complete the transfer. Learn more.
How to Deposit Funds From an External Source
You can deposit funds directly into your Swan Vault from any third-party source including exchanges, wallets, or devices by following the step-by-step guide below or watching the walkthrough video.
Log into your Swan Vault Account
Click on “View Vault”.
Click “Deposit from External Source”
Before you send bitcoin, it's important to verify the correctness of the address to avoid any mistakes. You should visually inspect the deposit address by comparing it character by character as follows:
On your computer, click the address element to expand it.
Visually verify that the address on your Jade device matches the address displayed on your computer (the Swan Vault interface)
Scan the QR code or copy and paste the deposit address into the exchange, wallet, or device you plan to withdraw Bitcoin from.
Visually verify that the address displayed in the Swan Vault interface and the address in your third party application match.
If the addresses in steps 4.5 and 4.7 above match, initiate the transfer.
Once your transaction is broadcasted, the page will update and you will see the incoming transfer listed below your total balance on the Swan Vault dashboard. You do not need to keep the deposit page open and you can exit this page at any time. You can choose to skip the address verification step (step 4) by clicking “Skip this step”.
Important: When withdrawing from certain exchanges, you will need to choose a network (either Bitcoin or Lightning) before scanning or pasting your Swan Vault address. To ensure a successful withdrawal to your Swan Vault, please make sure to select Bitcoin, not Lightning.
Thank you for choosing to secure your Bitcoin with Swan Vault.