To close your duplicate personal account, please complete the following steps:
1.) Select which Swan account you wish to close.
2.) Pause that account to stop all future transfers of dollars.
3.) Wait until all US dollars are cleared for purchasing, and then convert it all to Bitcoin using the "Convert Now" button.
4.) Initiate a withdrawal of all of the Bitcoin that you have stored at Swan to your own Bitcoin address after it has unlocked.
5.) Write to our friendly support team requesting an account closure.
This process will allow your existing account to remain open.