If you haven't yet set up two-factor authentication or your account, please go here to do so. Two-factor authentication is a requirement in order to withdraw from Swan.
Manual withdrawals
You can manually withdraw Bitcoin to your own wallet anytime. To create a withdrawal go to your Swan dashboard and scroll down to the withdrawal section. If you haven't already, you will need to add a wallet address to which we will send your Bitcoin. That wallet address should be given by your own Bitcoin wallet when you press a button that says something like "Receive Bitcoin" or "Deposit Bitcoin." Once you have added that wallet address to Swan's interface, you'll receive an email to confirm the creation of the wallet.
Click on the email to confirm your wallet.
Now return to your Swan homepage and click "withdraw now" to initiate a withdrawal to that wallet. If you do not return to the Swan homepage, you have just saved a wallet, but no withdrawal will be initiated.
Auto withdrawals
To create an autowithdrawal go to your Swan dashboard and scroll down to the withdrawal section. Scroll down past your transaction list and you'll find the auto-withdrawal setup.
You can choose how often to withdraw your Bitcoin - every purchase or at accumulation intervals of 0.01, 0.025 or 0.05 Bitcoin. Click here to learn why withdrawing at set amounts like this is a good idea.
You will then set a wallet address to which we will send your Bitcoin. If it's a new wallet, you'll receive an email to confirm the creation of the wallet.
Once you confirm your new wallet, please return to your Swan dashboard to confirm your auto withdrawal plan.
What to expect after you request your withdrawal
When you create a withdrawal on Swan, you will get a confirmation email from Prime Trust directly. This ensures that Swan can never move your Bitcoin without your permission. The email will contain a link to Prime Trust's website at primetrust.com, where you will confirm the withdrawal. You have 24 hours to confirm your withdrawal. If the withdrawal lapses, you can trigger another withdrawal from your dashboard by selecting the "Resend Verification" button in Swan's withdrawal history section.
Once the withdrawal is confirmed, please allow a few minutes for the withdrawal to show on the Bitcoin blockchain.