Bitcoin operates on its own independent monetary network. So Bitcoin withdrawals will not return funds to your bank account. If you want funds instead sent back to your bank account please contact support@swanbitcoin.com.
Steps to manually withdraw Bitcoin:
1.) Set up two-factor authentication for your account. Please go here to do so.
2.) Acquire a Bitcoin wallet. If you need suggestions for your first wallet, read here.
3.) Save an address from your Bitcoin wallet to swan. To complete step three please go to your Swan dashboard and scroll down to the withdrawal section. Click the "Withdraw Now" at which point you'll see this popup.
Select "Connect Single Address" unless you are an advanced user. Then you'll see this page where you can enter your wallet information. That wallet address should be given by your Bitcoin wallet when you press a button that says something like "Receive Bitcoin" or "Deposit Bitcoin."
Once you have added that wallet address to Swan's interface, you'll need to confirm it via the 6-digit code generated by your authenticator app on your phone.
4.) Navigate back to Swan's home screen and initiate a new withdrawal. You can select the amount of Bitcoin to withdraw and then select the address that you previously saved.
5.) Confirm the email from Prime Trust. After you create a withdrawal on Swan, you will get a confirmation email from Prime Trust directly. This email can show up quickly, or sometimes can take a few hours. This ensures that Swan can never move your Bitcoin without your permission. The email will contain a link to Prime Trust's website, where you will confirm the withdrawal. You have 24 hours to confirm your withdrawal. If the withdrawal lapses, you can trigger another withdrawal from your dashboard by selecting the "Resend Verification" button in Swan's withdrawal history section. Once the withdrawal is confirmed, allow up to an hour for the withdrawal to show on the Bitcoin blockchain.
Steps to Autowithdrawal Bitcoin:
1.) Navigate to your Swan dashboard and scroll down to the withdrawal section. Scroll down past your transaction list and you'll find the autowithdrawal setup.
2.) Choose how often to withdraw your Bitcoin - every purchase or at accumulation intervals of 0.01, 0.025 or 0.05 Bitcoin. Click here to learn why withdrawing at set amounts like this is a good idea.
3.) Choose the wallet address to which we will send your Bitcoin. You can either add a new address or withdraw to an address you previously added
