Your Bitcoin and US Dollars become available to withdraw based on various factors such as your account's purchase method, account age, and purchase history with us.
Over time you will see the balances available to withdraw update in BTC or USD on your dashboard.
Clients can see when funds will be available to withdraw from the Swan dashboard.
All funds available for withdrawal, including Bitcoin, are shown in US dollars.
Clients can click "Available to withdraw" from the Swan dashboard to see timeline for when your funds become available.
Here is an example:
Here is a rough guideline for when funds will be available to withdraw:
| Bitcoin Purchase Method | Withdrawal Period |
| Wires, BTC Deposits, & Referral BTC | Up to 24 Hours |
| ACH < $1,000 | 10 - 15 days for most customers; 5 - 10 days for long-standing customers. |
| ACH ≥ $1,000 | 20 - 30 days for most customers; 10 - 20 days for long-standing customers. |
Swan Bitcoin has different Bitcoin withdrawal periods for different types of purchases.
Bitcoin purchased via wire will be available to withdraw once the trade is confirmed. Whereas ACH purchases will take longer due to a higher risk of reversal or fraud.
The purpose of the withdrawal period is to protect against fraudulent activity and ACH Reversal risk, which in turn, helps to keep costs low for our users.
During the time that your coins are unavailable for withdrawal, your Bitcoin is held in custody by our licensed and regulated custodians. Also know your Bitcoin is already purchased and its value will rise or fall with the Bitcoin price, so you will not miss out on potential gains in value.
The Use of Mixers
Swan supports your right to privacy. We are actively lobbying against government regulations that require regulated financial institutions to report mixing activity. However, please be advised that depositing directly from, or withdrawing directly to, a mixing wallet may result in the termination of your account with our banking and custodial partners.
Please submit a ticket here if you have any questions.