*If you receive a phone call claiming to be from "Swan Bitcoin", do not share any information. Hang up immediately and call us back at the number below to confirm it's legitimate. Unfortunately, attackers do have the ability to spoof outbound phone numbers.
You can reach us at 1-218-379-7926. Our team answers the phone from 9 - 3 PM CST, M-F. Please leave a message if we do not pick up, or submit a ticket through your app, Swan.com/support or support@swanbitcoin.com. We'll get back to you by email or phone as needed.
Helpful Tips
- Never call numbers or click links in unexpected messages.
- Independently locate the official contact info (bottom of Swan.com or this FAQ).
- Use strong 2FA (preferably an authenticator app, not backed up to the cloud).
- Confirm any significant actions through official apps, email or website.
- Be wary when asked to transfer funds or take action on your account, especially if the message is urgent!