Thank you for being a part of the Swan Mission!
Automated Security Measures
If you received an email or site notification that your account is frozen, it is because our automated fraud detection system has placed it under review. Frozen accounts cannot perform further bank transfers, Bitcoin withdrawals, or Bitcoin purchases.
In order to resolve this, please follow the directions in our automated emails or instructions provided by our fraud and client services team. If we determine that the identity proof you've provided is not sufficient, we may require further verification, such as a video chat or uploaded pictures of a selfie with your ID.
Once your identity is verified, your funds will be unlocked and your Swan plan will be reactivated.
Any unconverted USD funds will be disbursed back to the ACH account that they came from following a hold of up to 60 days from deposit time to prevent ACH chargeback fraud. Any Bitcoin you have already purchased may be withdrawn following this holding time.
We take identity theft and fraud seriously and report them to the police.
The Use of Mixers
Swan supports your right to privacy. We are actively lobbying against government regulations that require regulated financial institutions to report mixing activity. However, please be advised that depositing directly from, or withdrawing directly to, a mixing wallet may result in the termination of your account with our banking and custodial partners.
Please reach out to Support@SwanBitcoin.com with any questions!