Step-By-Step Instructions:
(Our system only allows checking accounts at this time)
1) Navigate to the main menu in the upper right of your screen. Click on your name. Then in the following drop-down menu select Bank Accounts.
2) You will be sent to a new screen showing your existing bank accounts added (if any). Click the yellow button to add a new bank.
3) You will then be prompted to enter the routing number, checking account account number, and name on the account.
4) Click "Connect Bank Account".
Still Having Trouble? Follow the steps below...
If you are trying to connect your US bank account to Swan and having issues, please try these troubleshooting ideas: Please note that we are able to accept transfers from these banks.
- Some bank accounts have two different types of routing numbers (ACH payments vs wires). Please make sure that you select the ACH payment type routing number.
- Please only connect a checking account to our system.
- As a last resort, please try linking another bank account to Swan, preferably a bank account with a large national bank rather than a small credit union or fintech bank. Unfortunately, small banks, new fintech banks, or newly opened accounts at any bank are sometimes not recognized by our bank-account checking system.
If none of the above resolves the issue, please write to our support team through our help form.
Finally, please note that you always have the option of using a Wire Transfer. Wire Transfers are the best way to make larger purchases.
Please note that Swan's banking partners require that you have ACH Transfers to send US Dollars. If your bank does not support ACH payments then you must wire funds into Swan.
Please reach out to Swan.com/support with any questions!