Recurring ACH (<$2500/month)
Purchases deposited via your standard ACH recurring plan are available to withdraw ten days after the transfer is initiated. This is a requirement from our bank that we cannot alter.
Instant ACH (<$2500)
If you use your "Buy Instantly" feature, you get the spot price of Bitcoin at the current point in time. Your coins are purchased immediately, and we wait for ten days for the ACH transfer from your bank to settle. Your coins are available for withdrawal ten days after your purchase.
Instant ACH (>$2500)
If you've purchased equal to or more than $2500/month on a recurring plan, or at least $2500 via our Instant ACH feature, your coins will be available for withdrawal thirty days after your purchase.
Wires
Wired funds become available as soon as the wire clears, typically in 24 hours. Purchases made with cleared funds are available for withdrawal 24 hours after purchase.
Note: For users that have a history of ACH reversals, we continue to lock up ALL purchases (wires included) for 30 days in order to protect us from potential fraud.
Why Swan Has Delayed Withdrawals
ACH withdrawals from your bank account have a long dispute window. That means someone could fund their Swan account, withdraw their Bitcoin, and then tell their bank that the charge was fraudulent, leaving Swan to foot the bill.
In order to offer you the lowest fees possible for automated ACH purchases, and to ensure that Swan itself is not at risk of insolvency due to fraud, we have a system of coin locking. During the time that your coins are unavailable for withdrawal, your Bitcoin is held in custody with a licensed and regulated Nevada-chartered trust company, Prime Trust. Also know that during this locking period, your Bitcoin is already purchased and its value will rise or fall with the Bitcoin price, so you will not miss out on potential gains in value.
While we recognize that other services may offer quicker Bitcoin withdrawals after ACH deposits, it's important to note that these services take on tremendous risk by doing so, and the cost associated with that risk is passed along to customers through higher fees.