What does “Your bank account is being reviewed” mean?
At times, Swan will need to review your bank account as part of our standard procedures to ensure the security and compliance of all transactions. This review process helps us verify the details and protect your account.
How long does the review process take?
The review process typically takes 1-3 business days. We strive to complete this as quickly as possible to minimize any inconvenience.
When will I know the review has been completed?
You will receive an email update once the bank account review has completed.
Can I still fund my account during the review?
Yes, you can still fund your Swan account via wire transfers, even while your bank account is being reviewed.
What should I do if my bank account is still under review after 3 business days?
If your bank account is still under review after 3 business days, please contact our support team for further assistance. We are here to help and ensure that your account is updated promptly.
How do I fund my account via wire transfer?
To fund your account via wire transfer, follow these steps:
-
Log in to your Swan Bitcoin account.
-
Navigate to the funding section.
-
Select "Wire Transfer" as your funding method.
-
Follow the instructions provided to complete the wire transfer.