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  1. Swan FAQ
  2. Signing Up

Signing Up

  • What are the requirements to open a Swan account?
  • What countries does Swan Bitcoin serve?
  • Is Swan Bitcoin available in my US state?
  • How do I start the sign-up process for Swan Bitcoin?
  • How long does the verification process take? When will my account be opened?
  • What should I do if I never receive the text message from Swan to set up an account?
  • I'm having trouble with Persona, the picture portion of ID verification. What should I do?
  • What is Swan Premium?
  • Why does Swan take multiple photos, social security number, and other personal information?
  • Can I use a PO Box or UPS store as my mailing address for ID verification?
  • Persona doesn't load or gives me a blank page. What should I do?
  • Can I sign up for Swan using an expired ID that is valid due to my state's COVID grace period?
  • If I have a credit freeze on my credit bureau, will that affect my signup?
  • How do I upload new documents or change my user profile information?
  • Do I need to personally open an account at Prime Trust?
  • What alternative Photo IDs do you accept?
  • I received a "Low Memory" error during the signup process. How do I fix this?
  • Can I sign up using a VPN?
  • South Dakotan Resident Offloading
Swan FAQ