Getting Started
- What is Bitcoin?
- What is Swan Bitcoin?
- What is Swan Private?
- Can I buy Bitcoin with my company, nonprofit, investment trust, or LLC?
- Where is Swan Bitcoin located?
- How can I contact Swan Bitcoin?
Swan IRA
- What is the Swan IRA? How does it work?
- How do Transfers into Swan IRA work?
- How do Rollovers into the Swan IRA work?
- Can I transfer my SEP or Simple IRA account funds to my Swan Traditional IRA?
- How do I transfer my inherited IRA funds into Swan IRA?
- How do I contribute to my Swan IRA?
Signing Up
- Requirements to open a Swan account
- What countries does Swan Bitcoin serve?
- Is Swan Bitcoin available in my US state?
- How do I start the sign-up process for Swan Bitcoin?
- How long does initial ID verification process take? When will my account be opened?
- What should I do if I never receive the text message from Swan to set up an account?
Login and 2FA
- How do I login to my account?
- I entered my email, but my one-time passcode never arrived. What should I do?
- Why does Swan use one-time passcodes instead of passwords to protect my account?
- I've exceeded the number of login attempts allowed. Now I am locked out of my account. How can I fix this?
- My login one-time passcode is expired. What do I do?
- Can I log in to Swan from another device?
Connecting a Bank Account
- How do I add a bank account to my Swan account?
- I'm having difficulty connecting my bank account to Swan. Do you have any ideas?
- Can I link two different bank accounts to Swan?
- Are there any banks that are not allowing ACH pulls to Swan Bitcoin?
- Can I open an account with a credit card, Paypal account, Transferwise, debit card, Venmo, Robinhood, or Zelle?
- Do you use Plaid?
Buying & Selling Bitcoin
- How do I pause my Swan plan?
- How do I reactivate my previously paused plan?
- If my plan is paused, will I keep buying Bitcoin?
- What are the frequency options for recurring purchasing plans?
- Can I choose the day of the week my weekly recurring Bitcoin buys happen?
- What is the Swan Bitcoin Benefit Plan? How does it work?
One-time Buys - "Buy Instantly"
- How do I buy Bitcoin on Swan?
- What are the minimum and maximum purchase amounts?
- How do I download my transaction history?
- Can I sell my Bitcoin with Swan?
- When are the buy instantly button limits reset? Every 24 hours or every calendar day?
- Can I buy Bitcoin without signing up for a savings plan?
Wires, Direct Deposit, and Push ACH
- What currencies can I send into Swan via Wire Transfer?
- How do Wire Transfers into Swan work?
- Where are my wiring instructions?
- Will my wired funds buy Bitcoin automatically?
- How can I convert my cleared funds into Bitcoin?
- What is the minimum wire amount?
Bitcoin Withdrawals
- How do Bitcoin withdrawals work?
- How long do withdrawals take to complete?
- Where is my Bitcoin withdrawal?
- How do I withdraw my Bitcoin from Swan?
- How do I setup a Bitcoin wallet?
- How do Bitcoin autowithdrawals work? How can I set up autowithdrawals?
Withdrawal Addresses
- How do I change my Bitcoin withdrawal address?
- Help! I keep getting an invalid address when I type in my Bitcoin address.
- How do I verify the addresses generated by Swan using my extended public key?
- When I connect multiple addresses, does Swan store my extended public key?
- Can I choose which extended public key (xpub/ypub/zpub) addresses to withdraw to? Can I skip an address?
- How do I verify addresses that my wallet generates from an extended public key (xpub/ypub/zpub)?
Security
- Can I automatically track my Bitcoin purchases on Swan via another site?
- What insurance does your custodian offer?
- Can I stake my Bitcoin or earn interest or yield through Swan?
- Who is your qualified custodian?
- How do I add 2FA into my account using Google Authenticator?
- How does Swan store and secure my Bitcoin?
Misc. Questions
- I just received a Swan gift. What does this mean? How does it work?
- How do I give a Swan Gift? How does it work?
- What is the Swan Force Referral Program?
- Where can I download a free book about Bitcoin?
- I just signed up for Swan Force. When will my custom URL start working?
- When will I get my referral bonus paid out?