Getting Started
- What is Bitcoin?
- How does Swan Bitcoin work?
- What are Swan Bitcoin's fees?
- What are the requirements to open a Swan account?
- How long does the verification process take? When will my account be opened?
- In what countries is Swan available?
Bitcoin Purchases
- Do you have one-time Bitcoin buys?
- Do you charge a spread on Bitcoin purchases?
- Why did my plan get paused and my ACH withdrawals stop?
- When will the first ACH withdrawal happen?
- When will my Bitcoin be purchased?
- What is the most Bitcoin I can buy through Swan?
Bitcoin Withdrawals
- What Bitcoin wallet should I use?
- How do Bitcoin withdrawals work?
- How do I change my Bitcoin withdrawal address?
- Where is my Bitcoin withdrawal?
- When are withdrawals processed?
- What types of Bitcoin addresses do you support for withdrawals?
Common Account Issues
Plan Changes
Referrals
Security
- What is cold storage?
- Who is Prime Trust?
- What personal data does Swan store?
- How is my personal data secured?
- How does Swan store and secure my Bitcoin?
- Do you have 2FA of multi-factor authentication?
Other Questions
- Can I sell my Bitcoin with Swan?
- How will Swan Bitcoin deal with my taxes?
- Can I move my Bitcoin from another exchange to Swan?
- Does Swan use my USD deposits to fund business operations or to lend?
- Does Swan Bitcoin have Android and/or iOS apps?
- Why is Swan not available in New York?