Getting Started
- If I have a credit freeze on my credit bureau, will that affect my signup?
- Are there any banks that are not allowing ACH pulls to Swan Bitcoin?
- Why does Swan take multiple photos, social security number, and so much personal information?
- How do I start the signup process?
- Is Swan Bitcoin available in all 50 states?
- What alternative Photo IDs do you accept?
Bitcoin Purchases
- How can I check that Swan is giving me a fair purchase price?
- When are the buy instantly button limits reset? Every 24 hours or every calendar day?
- Can I link two different bank accounts to Swan?
- How do I add Bitcoin to my company's treasury?
- What is the largest recurring plan I can set up?
- Can I buy Bitcoin on the weekend with Swan?
Bitcoin Withdrawals
- What is an xpub or an extended public key?
- How do I turn off my Bitcoin autowithdrawals?
- How do I disable my automatic withdrawals?
- Does Swan have its own wallet?
- How frequently can I withdraw from Swan Bitcoin?
- How do I withdraw my Bitcoin from Swan?
Common Account Issues
- Do you use Plaid?
- Can I log in to Swan from another device?
- How do I get back home?
- I entered my email, but my one-time passcode never arrived.
- How do I upload new documents or change my user profile information?
- My purchase is delayed, now what happens?
Withdrawal addresses
- Help! I keep getting an invalid address when I type in my Bitcoin address?
- How do I connect my wallet's extended public key (xpub/ypub/zpub) to my Swan account?
- Can I choose which extended public key (xpub/ypub/zpub) addresses to withdraw to? Can I skip an address?
- How do I verify addresses that my wallet generates from an extended public key (xpub/ypub/zpub)?
- Where do I find the extended public key (xpub/ypub/zpub) of my wallet?
- What is address reuse? Why is it discouraged?
Plan Changes
- Can I sign up NOT to prepay fees annually?
- Can I use my prepaid fees to cover the cost of a larger one-time purchase?
- How do I change the date of withdrawals on my account?
- If I switch from a weekly plan, to a daily plan, how long will it take for the daily buys take to start?
- If my plan is paused, will I keep buying Bitcoin?
- Does Swan support hourly DCA stacking?
Referrals
Security
- How do I add 2FA into my account using Google Authenticator?
- Do you rehypothecate customers' Bitcoin?
- Do you support hardware-based 2FA like Yubikey?
- How can I change the email address associated with my Swan account?
- Why should I trust Persona, your ID verification provider?
- What is cold storage?
Login and 2FA
- My 2FA is not working. Could you help me troubleshoot it?
- I lost or changed my phone. So I've lost access to my 2FA. Help!
- What 2FA app do you recommend?
- What is two-factor authentication?
- Why does Swan use one time passcodes instead of passwords to protect my account?
- Do you have 2FA? If so, how do I set it up?
Wires
- What is a FedWire IMAD/OMAD number?
- How does Prime Trust know that the incoming wire is for my Swan account?
- How does swan know that I have transferred money via wire transfer to prime trust?
- What is the minimum wire amount?
- Can I wire from an international bank?
- How do wires into Swan work?
Other Questions
- Can I Invest in Swan?
- Where can I see your terms of use?
- I'm moving/travelling overseas. Can I keep using my Swan account?
- Where does Swan Bitcoin keep its memes?
- Do I need to personally open an account at Prime Trust?
- Can I set up a beneficiary to my Swan account?