Getting Started
- What is Bitcoin?
- How does Swan Bitcoin work?
- What are Swan Bitcoin's fees?
- What are the requirements to open a Swan account?
- How long does the verification process take? When will my account be opened?
- In what countries is Swan available?
Bitcoin Purchases
- Do you have one-time Bitcoin buys?
- Do you charge a spread on Bitcoin purchases?
- Why did my plan get paused and how to I reactivate it?
- When will the first ACH withdrawal from my bank account happen?
- When will my Bitcoin be purchased?
- What is the most Bitcoin I can buy through Swan?
Bitcoin Withdrawals
- Should I withdraw my Bitcoin to an interest-bearing account?
- Can I withdraw my Bitcoin to my bank account?
- What Bitcoin wallet should I use?
- How do Bitcoin withdrawals work?
- How do I change my Bitcoin withdrawal address?
- Where is my Bitcoin withdrawal?
Common Account Issues
- Something on the Swan website won't load. Help!
- My Bitcoin wallet keeps generating new addresses? What's going on?
- The confirmation link expired before I could confirm my Bitcoin withdrawal? What should I do?
- I just received a charge from Prime Trust to my bank account. Is it from Swan?
- How do I close my account?
- My account says it's frozen. How do I unlock it?
Plan Changes
Referrals
Security
- What is cold storage?
- Who is Prime Trust?
- What personal data does Swan store?
- How is my personal data secured?
- How does Swan store and secure my Bitcoin?
- Do you have 2FA of multi-factor authentication?
Other Questions
- Does Swan sell any other cryptocurrency other than Bitcoin?
- Where is Swan Bitcoin located?
- Can I sell my Bitcoin with Swan?
- How will Swan Bitcoin deal with my taxes?
- Can I move my Bitcoin from another exchange to Swan?
- Does Swan use my USD deposits to fund business operations or to lend?