Getting Started
- How should I protect my Bitcoin against theft and loss?
- What is Bitcoin?
- What is Swan Bitcoin?
- What are the requirements to open a Swan account?
- How do I sign up for Swan Bitcoin?
- I'm having trouble with persona, the picture portion of ID verification. What should I do?
Common Account Issues
- How do I logout of my Swan account?
- I entered my email, but my one-time passcode never arrived.
- What should I do if I never receive the text message from Swan to set up an account?
- I accidentally created a second Swan account? What should I do?
- If Swan is having an outage or is currently down, where can I stay up-to-date on its status?
- I've exceeded the number of login attempts allowed. Now I am locked out of my account. How can I fix this?
Bitcoin Purchases
- My daily recurring purchase didn't go through today. Why not?
- What are the frequency options for recurring purchasing plans?
- Is a daily recurring purchase plan 5 days per week or 7 days per week?
- How do I buy Bitcoin instantly through Swan?
- What is the largest recurring plan I can set up?
- When will my Bitcoin be purchased?
Wires
- How do I wire funds to Swan using Bank of America's online portal?
- How do bank wires into Swan work?
- Where are my wiring instructions?
- What is the minimum wire amount?
- Will my wired funds buy Bitcoin automatically?
- Can I wire from an international bank?
Plan Changes
- How do I pause my Swan plan?
- Can I choose the day of the week my weekly recurring Bitcoin buys happen?
- If my plan is paused, will I keep buying Bitcoin?
- How do I reactivate my previously paused plan?
- Can I sign up to NOT prepay fees annually?
- Can I use my prepaid fees to cover the cost of a larger one-time purchase?
Bitcoin Withdrawals
- How do Bitcoin autowithdrawals work?
- I copy and paste my Bitcoin address but another address comes up. What should I do?
- How do Bitcoin withdrawals work?
- How do I withdraw my Bitcoin from Swan?
- How frequently can I withdraw from Swan Bitcoin?
- Why should I withdraw my Bitcoin when it reaches a certain threshold?
Withdrawal Addresses
- How do I change my Bitcoin withdrawal address?
- Help! I keep getting an invalid address when I type in my Bitcoin address?
- How do I verify the addresses generated by Swan using my extended public key?
- How do I connect my wallet's extended public key (xpub/ypub/zpub) to my Swan account?
- Can I choose which extended public key (xpub/ypub/zpub) addresses to withdraw to? Can I skip an address?
- How do I verify addresses that my wallet generates from an extended public key (xpub/ypub/zpub)?
Security
- Can I automatically track my Bitcoin purchases on Swan via another site?
- What insurance does Prime Trust offer?
- How can I add a beneficiary to my account for inheritance in case of my untimely death?
- Can I stake my Bitcoin or earn interest or yield through Swan?
- Who is Prime Trust?
- How do I add 2FA into my account using Google Authenticator?
Login and 2FA
- How do I change the phone number linked to my Swan account?
- How do I login to my account?
- What is two-factor authentication?
- What 2FA app do you recommend?
- Why does Swan use one-time passcodes instead of passwords to protect my account?
- My 2FA is not working. Could you help me troubleshoot it?
Referrals
Other Questions
- How do I download my transaction history?
- What are sats?
- Where can I download a free book about Bitcoin?
- How can I contact Swan Bitcoin?
- What is Swan Private?
- Where is Swan Bitcoin located?