Getting Started
- What is Bitcoin?
- How does Swan Bitcoin work?
- What are the requirements to open a Swan account?
- How do I start the signup process?
- I'm having trouble with persona, the picture portion of ID verification. What should I do?
- Is Swan Bitcoin available in all 50 states?
Common Account Issues
- I entered my email, but my one-time passcode never arrived.
- What should I do if I never receive the text message from Swan to set up an account?
- I accidentally created a second Swan account? What should I do?
- If Swan is having an outage or is currently down, where can I stay up-to-date on its status?
- I've exceeded the number of login attempts allowed. Now I am locked out of my account. How can I fix this?
- My login one-time passcode is expired. What do I do?
Bitcoin Purchases
- How do I buy Bitcoin instantly through Swan?
- What is the largest recurring plan I can set up?
- When will my Bitcoin be purchased?
- How can I check that Swan is giving me a fair purchase price?
- Why am I getting charged 1.49% for buy instantly purchases?
- What happens to my purchases if an ACH transfer fails?
Wires
- How do wires into Swan work?
- Where are my wiring instructions?
- What is the minimum wire amount?
- Will my wired funds buy Bitcoin automatically?
- Can I wire from an international bank?
- My wire settlement into Swan is delayed. What should I do?
Plan Changes
- How do I pause my Swan plan?
- How do I change the date of withdrawals on my account?
- Can I choose the day of the week my weekly recurring Bitcoin buys happen?
- If my plan is paused, will I keep buying Bitcoin?
- How do I reactivate my previously paused plan?
- Can I sign up NOT to prepay fees annually?
Bitcoin Withdrawals
- How do Bitcoin withdrawals work?
- How do I withdraw my Bitcoin from Swan?
- How frequently can I withdraw from Swan Bitcoin?
- Why should I withdraw my Bitcoin when it reaches a certain threshold?
- What types of Bitcoin addresses do you support for withdrawals?
- What type of extended public keys can Swan withdraw to?
Withdrawal Addresses
- How do I change my Bitcoin withdrawal address?
- Help! I keep getting an invalid address when I type in my Bitcoin address?
- How do I verify the addresses generated by Swan using my extended public key?
- How do I connect my wallet's extended public key (xpub/ypub/zpub) to my Swan account?
- Can I choose which extended public key (xpub/ypub/zpub) addresses to withdraw to? Can I skip an address?
- How do I verify addresses that my wallet generates from an extended public key (xpub/ypub/zpub)?
Security
- Who is Prime Trust?
- How do I add 2FA into my account using Google Authenticator?
- How does Swan store and secure my Bitcoin?
- What personal data does Swan store?
- Do you rehypothecate customers' Bitcoin?
- Do you support hardware-based 2FA like Yubikey?
Login and 2FA
- How do I login to my account?
- What is two-factor authentication?
- What 2FA app do you recommend?
- Why does Swan use one-time passcodes instead of passwords to protect my account?
- My 2FA is not working. Could you help me troubleshoot it?
- My two-factor authentication (2FA) isn't working. How do I reset it?
Referrals
Other Questions
- How can I contact Swan Bitcoin?
- What is Swan Private?
- Where is Swan Bitcoin located?
- Where can I see your terms of use?
- Can I Invest in Swan?
- How do I log out of Swan?