Getting Started
- How do I start the signup process?
- Is Swan Bitcoin available in all 50 states?
- What alternative Photo IDs do you accept?
- What is Bitcoin?
- How does Swan Bitcoin work?
- What are Swan Bitcoin's fees?
Bitcoin Purchases
- Can I buy Bitcoin on the weekend with Swan?
- What is the minimum plan size?
- Is it possible to set up two different purchasing plans on the same account?
- How can I convert my cleared funds into Bitcoin?
- How can I see what time my Bitcoin was purchased?
- Do you charge a spread or markup on Bitcoin purchases?
Bitcoin Withdrawals
- Does Swan have its own wallet?
- How frequently can I withdraw from Swan Bitcoin?
- How do I withdraw my Bitcoin from Swan?
- What is the largest and smallest amount of Bitcoin I can withdraw from Swan?
- Should I withdraw my Bitcoin to an interest-bearing account?
- Can I withdraw my Bitcoin to my bank account?
Common Account Issues
- Can I log in to Swan from another device?
- How do I get back home?
- I entered my email, but my one-time passcode never arrived.
- How do I upload new documents or change my user profile information?
- My purchase is delayed, now what happens?
- How do I delete previous withdrawal addresses?
Withdrawal addresses
- Can I choose which extended public key (xpub/ypub/zpub) addresses to withdraw to? Can I skip an address?
- How do I verify addresses that my wallet generates from an extended public key (xpub/ypub/zpub)?
- Where do I find the extended public key (xpub/ypub/zpub) of my wallet?
- What is address reuse? Why is it discouraged?
- How do I change my Bitcoin withdrawal address?
Plan Changes
- Can I use my prepaid fees to cover the cost of a larger one-time purchase?
- How do I change the date of withdrawals on my account?
- If I switch from a weekly plan, to a daily plan, how long will it take for the daily buys take to start?
- If my plan is paused, why is Swan still buying Bitcoin?
- Does Swan support hourly DCA stacking?
- Can I pause my Swan plan?
Referrals
Security
- How do I add 2FA into my account using Authy?
- Do you rehypothecate customers' Bitcoin?
- Do you support hardware-based 2FA like Yubikey?
- How can I change the email address associated with my Swan account?
- Why should I trust Persona, your ID verification provider?
- What is cold storage?
Login and 2FA
Wires
Other Questions
- I'm moving/travelling overseas. Can I keep using my Swan account?
- Where does Swan Bitcoin keep its memes?
- Do I need to personally open an account at Prime Trust?
- Can I set up a beneficiary to my Swan account?
- Where can I find your merchandise?
- Do you have a phone number I can call?