Getting Started
- What is Bitcoin?
- What is Swan Bitcoin?
- What is Swan Private?
- How can I contact Swan Bitcoin?
- Where is Swan Bitcoin located?
- What are Swan Bitcoin's fees?
Signing Up
- How do I sign up for Swan Bitcoin?
- What are the requirements to open a Swan account?
- What countries does Swan Bitcoin serve?
- What should I do if I never receive the text message from Swan to set up an account?
- Is Swan Bitcoin available in my US state?
- How long does the verification process take? When will my account be opened?
Login and 2FA
- How do I logout of my Swan account?
- How do I login to my account?
- I entered my email, but my one-time passcode never arrived.
- Why does Swan use one-time passcodes instead of passwords to protect my account?
- What is two-factor authentication?
- How do I set up two-factor authentication?
Connecting a Bank Account
- I am having trouble connecting my bank account to Swan. What should I do?
- Can I link two different bank accounts to Swan?
- Are there any banks that are not allowing ACH pulls to Swan Bitcoin?
- Can I open an account with a credit card, Paypal account, Transferwise, debit card, Venmo, Robinhood, or Zelle?
- Do you use Plaid?
- When will the first ACH withdrawal from my bank account happen?
Recurring Buys - "Bitcoin Savings Plan"
- What are the frequency options for recurring purchasing plans?
- Can I choose the day of the week my weekly recurring Bitcoin buys happen?
- What is the largest recurring plan I can set up?
- How do plan changes affect my fees?
- How do I pause my Swan plan?
- If my plan is paused, will I keep buying Bitcoin?
One-time Buys - "Buy Instantly"
- How do I buy Bitcoin on Swan?
- What are the minimum and maximum purchase amounts?
- How do I download my transaction history?
- Can I sell my Bitcoin with Swan?
- Why am I getting charged 1.49% for buy instantly purchases?
- When are the buy instantly button limits reset? Every 24 hours or every calendar day?
Wires
- How do bank wires into Swan work?
- Where are my wiring instructions?
- What is the minimum wire amount?
- Will my wired funds buy Bitcoin automatically?
- How can I convert my cleared funds into Bitcoin?
- Can I wire from an international bank?
Bitcoin Withdrawals
- How do Bitcoin autowithdrawals work?
- I copy and paste my Bitcoin address but another address comes up. What should I do?
- How do Bitcoin withdrawals work?
- How do I withdraw my Bitcoin from Swan?
- How frequently can I withdraw from Swan Bitcoin?
- Why should I withdraw my Bitcoin when it reaches a certain threshold?
Withdrawal Addresses
- When I connect multiple addresses, does Swan store my extended public key?
- How do I change my Bitcoin withdrawal address?
- Help! I keep getting an invalid address when I type in my Bitcoin address.
- How do I verify the addresses generated by Swan using my extended public key?
- How do I connect my wallet's extended public key (xpub/ypub/zpub) to my Swan account?
- Can I choose which extended public key (xpub/ypub/zpub) addresses to withdraw to? Can I skip an address?
Security
- Can I automatically track my Bitcoin purchases on Swan via another site?
- What insurance does Prime Trust offer?
- Can I stake my Bitcoin or earn interest or yield through Swan?
- Who is Prime Trust?
- How do I add 2FA into my account using Google Authenticator?
- How does Swan store and secure my Bitcoin?
Referrals - "Swan Force"
Other Questions
- Do you have a phone number I can call?
- How can I join Swan Bitcoin community?
- Can I work for Swan Bitcoin?
- Where can I download a free book about Bitcoin?
- Can I Invest in Swan?
- Where does Swan Bitcoin keep its memes?