Getting Started
- What is Bitcoin?
- How does Swan Bitcoin work?
- What are Swan Bitcoin's fees?
- What are the requirements to open a Swan account?
- How long does the verification process take? When will my account be opened?
- In what countries is Swan available?
Bitcoin Purchases
- How do I switch to daily buys?
- Do you have one-time Bitcoin buys?
- Do you charge a spread or markup on Bitcoin purchases?
- Why did my plan get paused and how to I reactivate it?
- When will the first ACH withdrawal from my bank account happen?
- When will my Bitcoin be purchased?
Bitcoin Withdrawals
- What is address reuse? Why is it discouraged?
- Should I withdraw my Bitcoin to an interest-bearing account?
- Can I withdraw my Bitcoin to my bank account?
- What Bitcoin wallet should I use?
- How do Bitcoin withdrawals work?
- How do I change my Bitcoin withdrawal address?
Common Account Issues
- How do I delete previous withdrawal addresses?
- Something on the Swan website won't load. Help!
- My Bitcoin wallet keeps generating new addresses? What's going on?
- The confirmation link expired before I could confirm my Bitcoin withdrawal? What should I do?
- I just received a charge from Prime Trust to my bank account. Is it from Swan?
- How do I close my account?
Plan Changes
Referrals
Security
- What 2FA apps do you recommend and why?
- What is two-factor authentication?
- Why does Swan use one time passcodes instead of passwords to protect my account?
- Why should I trust Persona, your ID verification provider?
- What is cold storage?
- Who is Prime Trust?
Other Questions
- When will you have daily buys?
- Do you have a phone number I can call?
- Do you offer margin trading?
- Can I work for Swan Bitcoin?
- How can I join Swan Bitcoin community?
- Does Swan sell any other cryptocurrency other than Bitcoin?