Wires can take up to 24 hours (during the workweek) to settle. If you sent a wire Friday evening and Monday was a banking holiday, the wire will not settle until Tuesday. Nevertheless, if it has been over 24 hours worth of banking days and your wire still hasn't settled, please check the following:
1. Did you in fact send a wire and not an ACH? Some banks allow you to select "how fast do you want it delivered" and mislead you to think you are wiring when you are actually sending an ACH. In this case, your wire would never come through and would automatically return to you.
2. Some banks silently fail on sending wires to Bitcoin-related businesses. Please verify with your bank that the wire did in fact go out by obtaining a transaction ID and asking them to put a trace on the wire.
If you're sure you in fact sent a wire and it is delayed, please contact support with the following information:
- Your Wire Receipt (please ensure this contains a full printout)
- Date of Wire:
- Name on Wire:
- Wire Amount:
- IMAD / Reference Code / Transaction ID:
For more information on bank wires, please click here.