Try the following:
1.) Please refresh your email and check your spam/promo folder for a message from, "email@example.com". Make sure that the email address and "firstname.lastname@example.org" are whitelisted from any spam restrictions on your email account, and add both email@example.com and firstname.lastname@example.org to your contact lists.
2.) If you are located overseas, make sure you are using a VPN that is routed through the United States. We are currently blocking some countries' IP addresses from logging into our site.