Try the following:
1.) Please refresh your email and check your spam and promotions folder for a message from "email@example.com". Make sure both "firstname.lastname@example.org" and "email@example.com" are whitelisted from any spam restrictions on your email account and add both firstname.lastname@example.org and email@example.com to your contact lists.
2.) If you are located outside the US, please make sure you are using a VPN that is routed through the United States. We are currently blocking some countries' IP addresses from logging into our site.