Try the following:
1.) Please check your spam folder for a message from "firstname.lastname@example.org". Make sure that the email address and "email@example.com" are whitelisted from any spam restrictions on your email account, and add both firstname.lastname@example.org and email@example.com to your contact lists.
2.) If you are located overseas, make sure you are using a VPN that is routed through the United States. We are currently blocking some countries' IP addresses from logging into our site.