Wires can be used to make one-time buy purchases. You will wire money into your Prime Trust custodial account following the instructions listed on your dashboard. The wire will usually arrive within 24-48 business hours. Wires are not processed on weekends and holidays. Wires may take longer than 48 hours to clear due to issues between banks. We are not responsible for longer clearing times. We cannot lock in a specific Bitcoin price. The Bitcoin buy will execute when your wire clears. We will report the timestamp and market price on your Dashboard, available via your CSV Download button. There is a 0.99% fee for the purchase, which is separately charged to your bank account on file. We do not charge you fees for trading.
After the purchase, the bitcoin will be in your Prime Trust account, accessible via Swan. They will be unlocked for withdrawal 24 hours following the purchase.
We are auto-locking large trades funded by wires for your protection, to prevent unauthorized withdrawals of large amounts of Bitcoin. The locks enable our support team to review each withdrawal request for you as a service, and optionally ask for face verification. You can always request an immediate unlock via support for all purchases funded with wires. We will soon have a policy on your account that allows you to opt-in or opt-out of auto-locking if you like.
Please enable Two-Factor Authentication (2FA) from your dashboard for higher security, in order to withdraw Bitcoin to your own custody.
You must include a reference code, which starts with a "Q" in the reference field to the recipient bank. Failure to do so may delay your wire up to a week.