Overview
While we place daily limits on the amount purchased via Instant Buys, wire transfers can be used to buy up to $10 million worth of Bitcoin per transfer. In addition, purchases made via wire transfer can be withdrawn in 24 hours.
How to Send a Wire
The instructions for sending in a wire transfer can be found under the funding tab in your dashboard as shown below...
Click Funding Tab:
Click View Wire Instructions:
Wire Details Below:
- Depository Bank Name: The Provident Bank
- Bank Address: 5 Market Street, Amesbury, MA 01913
- Credit To: Your Name
- Beneficiary Address: Your Home Address or Address Associated with the Account
- Account Number: Listed in Swan Dashboard
- Routing Number: Listed in Swan Dashboard
- Swift Code: Listed in Swan Dashboard
Please take note that there are different sending instructions for US bank accounts and International bank accounts.
Currencies
Swan can only accept wires in US Dollars (USD). If your native currency is not USD, please have your bank do the conversion to USD when they send the Wire Transfer.
Wire Settlement
Settlement times vary according to where the wire was sent from. You will receive an automated email from Swan as soon as your wire clears.
US Bank Accounts:
- The wire will typically settle into your account within 1 business hour
- Wires sent with an incorrect name or account number will be rejected and returned to your bank
Non-US Bank Accounts:
- The wire will typically settle between 1-3 business days after it is sent by your bank.
- Wires sent with an incorrect name, account number, or Q Code will be rejected and returned to your bank
- Uses SWIFT codes (not IBAN)
Sender / Recipient Name Match
The name on the bank account you are sending from must match the name on the Swan account you are depositing into. If there is a mismatch, you may be required to provide additional documentation in order to utilize the funds to purchase Bitcoin.
Note: This policy is only for true name mismatches. Your wire will settle automatically as normal if your name has a partial mismatch, such as a nickname "Katie" versus "Katherine" or a middle name not appearing.
Purchasing Bitcoin
The 0.99% fee will be taken out of your bank wire upon deposit. Once your wire has cleared into your Swan account, your dollars will be available to convert into Bitcoin immediately. You can do this by clicking the "Convert Now" button under "My Deposits". If you wish to purchase more than $250,000, know that our system will require you to buy at most $250,000 at a time. In other words, you can do as many $250,000 purchases as you would like without any cumulative caps.
If you are placing a buy larger than $400,000, please contact us at Swanbitcoin.com/support so that we can execute this buy for you from the backend if you desire.
Withdrawing Bitcoin
Bitcoin purchased via wire is unlocked for withdrawal within 24 hours of the purchase. For rare, fraudulent users, we may continue to lock up all purchases (wires included) for 10 or 30 days to protect us from potential fraud.
Additional Notes
- Always refer to the wire instructions listed on your dashboard. These instructions may change from time to time. The latest information will always be presented in your Dashboard.
- If your wire bounces, it will be returned to your bank automatically. You can request a Wire Trace from your bank to see the current location of your wire.
- Wires are not processed on weekends and holidays. Wires may take longer to clear due to issues between banks. We are not responsible for longer clearing times, and we cannot lock in a specific Bitcoin price before your wire clears.
- We will report the timestamp and market price on your Dashboard, available via your CSV Download button. There is a 0.99% fee that comes out of the wire upon settlement. We do not charge you fees for the subsequent buy.
- Enable Two-Factor Authentication (2FA) from your dashboard for higher security, in order to withdraw Bitcoin to your own custody.
- Please note that, with some brokerages such as Fidelity, you will need to first send cash from your brokerage account to your bank and then purchase Bitcoin with cash from your bank or move cash from your bank to your Swan bank account with our custodian and then purchase Bitcoin from your Swan bank account.