To determine whether an individual bank charge is from Swan Bitcoin or not, first, open up the individual charge in your online bank account and then look for the words, "SWAN" in the code. If SWAN appears, then the charge was from Swan Bitcoin and if you don't recognize it, please reach out to support. If "SWAN" does not appear, then the charge is not from Swan Bitcoin.
If you cannot see the exact code of the charge in question, please contact your banking institution for directions on how to reveal that code.
If you are still confused about who charged your account, you can contact customersupport@primetrust.com with your unique code.
How charges appear prior to September 2022:
How charges appear after September 2022: