If you received an email or site notification that your account is frozen, it is because our automated fraud detection system has placed it under review.
Frozen accounts cannot perform further bank transfers, Bitcoin withdrawals, or Bitcoin purchases.
In order to resolve this, you will have to provide additional verification to prove that you are the owner of the ID that you are using to purchase Bitcoin through us. Please send us a photo of yourself holding your ID next to your face along with a signature, current date, and the words "For Swan Bitcoin" written on the paper.
Our compliance team may require further verification, such as a video chat, if we determine that the identity proof you've provided is not sufficient.
We take identity theft and fraud seriously and report it to the police.