If you received an email or site notification that your account is frozen, it is because our automated fraud detection system has placed it under review. Frozen accounts cannot perform further bank transfers, Bitcoin withdrawals, or Bitcoin purchases.
In order to resolve this, please reach out to Customer Support for more details (support@Swanbitcoin.com). Our compliance team may require further verification, such as a video chat or uploaded pictures of a selfie with your ID, if we determine that the identity proof you've provided is not sufficient.
We take identity theft and fraud seriously and report it to the police.