You can cancel your plan by contacting us using our help form with your request. If you think you might come back, you should pause your plan instead. You can do that directly from your dashboard. Here's how to pause your plan. Know that we do not allow the reopening of accounts if you decide to close your account.
If you want to pause your annual Swan plan within 30 days we'll refund your annual fees minus any fees for the purchases already made, at the pay-as-you-go rate. For example, if you started a 0.99% prepaid plan but cancel it after one Bitcoin purchase, we will charge you for one Bitcoin purchase at the 1.19% pay-as-you-go rate.
If you are pausing your plan we will refund your fees as Bitcoin to your account (takes 1-3 days)
If you are canceling your plan we will refund your fees back to your bank account (takes 10-15 days). Know that we do not refund fee amounts under $5. Such refunds can be requested as bitcoin only.