If you want to pause your plan, you can do so directly from your dashboard by clicking "pause plan".
If you wish for a refund of your prepaid fees, and your plan is less than 30 days old, you can request a refund by contacting support using our help form with request.
If you pause your annual Swan plan within 30 days, we'll refund your annual fees minus any fees for the purchases already made. For example, if you started a 0.99% prepaid plan but cancel it after one Bitcoin purchase, we will charge you for one Bitcoin purchase at .99%.
If you are pausing your plan, we will refund your fees as Bitcoin to your Swan account(takes 1-2 business days). If you are canceling your plan we will refund your fees back to your bank account (this takes 2-4 business days). Please know that we do not refund fee amounts under $5. Such refunds can be requested as Bitcoin only.