Fees for annual prepaid plans come with a 30-day money-back guarantee.
You can pause or cancel your plan by contacting us at firstname.lastname@example.org with your request.
If you cancel your annual Swan plan within 30 days we'll refund your annual fees minus any fees for the purchases already made, at the pay-as-you-go rate. For example, if you started a 0.99% prepaid plan but cancel it after one Bitcoin purchase, we will charge you for one Bitcoin purchase at the 1.19% pay-as-you-go rate.
If any USD remains on your account unconverted to Bitcoin, we will return to your bank account.