You can cancel your plan by contacting support using our help form with your request. If you think you might come back, you should pause your plan instead. You can do that directly from your dashboard. Here's how to pause your plan.
If you want to pause your annual Swan plan within 30 days, we'll refund your annual fees minus any fees for the purchases already made, at the pay-as-you-go rate. For example, if you started a 0.99% prepaid plan but cancel it after one Bitcoin purchase, we will charge you for one Bitcoin purchase at the 1.19% pay-as-you-go rate.
If you are pausing your plan, we will refund your fees as Bitcoin to your account (this takes 1-3 days). If you are canceling your plan we will refund your fees back to your bank account (this takes 10-15 days). Please know that we do not refund fee amounts under $5. Such refunds can be requested as Bitcoin only.