Swan requires a minimum 10-day waiting period on all ACH deposits in order to mitigate the risk of customers reversing their ACH transfers. This means you cannot withdraw any ACH purchases for at least 10 days (for our full locking schedule read here). Unfortunately, we cannot reduce that waiting time, even if you are an established customer.
On the plus side, eliminating fraud through this conservative approach means we can offer you low rates on Bitcoin purchases.
For an overview of when your specific purchases will unlock for withdrawal, please read here.
Swan does not have the legal ability to touch your USD funds. Swan does not and cannot use your USD funds for business operations, nor does our custodial partner, Prime Trust, as a licensed and regulated trust company. Your USD funds are held for fraud prevention purposes only.