ACH withdrawals from your bank account have a 60-day dispute window. That means someone could fund their Swan account, withdraw their Bitcoin, and then tell their bank that the charge was fraudulent, leaving Swan to foot the bill.
In order to offer you the lowest fees possible for automated ACH purchases, and to ensure that Swan itself is not at risk of insolvency due to fraud, we require all money for plans purchasing $2,500 of BTC or more per month ($580/week) to pass the 60-day ACH reversal window. During this time, your Bitcoin is custodied with a licensed and regulated Nevada-chartered trust company, Prime Trust.
Most Swan customers are saving $50 or $100 per week, so they are not subject to the 60-day holding rule. We are actively working on reducing the holding rule for larger plans as well. If you are a long-term Swan customer and want access to your Bitcoin sooner, please reach out to our support team for a shorter unlock time.
While we recognize that other services may offer quicker Bitcoin withdrawals after ACH deposits, it's important to note that these services take on tremendous risk by doing so, and the cost associated with that risk is passed along to customers through higher fees.
Want to purchase more Bitcoin and avoid the hold time for ACH transfers? Contact us to make a wire transfer at email@example.com.