ACH withdrawals from your bank account have a 60-day dispute window. That means someone could fund their Swan account, withdraw their Bitcoin, and then tell their bank that the charge was fraudulent, leaving Swan to foot the bill.
In order to offer you the lowest fees possible for automated ACH purchases, and to ensure that Swan itself is not at risk of insolvency due to fraud, we require all Bitcoin for plans purchasing $2,500 of BTC or more per month to pass the 60 day ACH reversal window. During this time, your Bitcoin is custodied with a licensed and regulated Nevada-chartered trust company, Prime Trust.
Most Swan customers are saving $50 or $100 per week, so they are not subject to the 60-day holding rule. We are actively working on reducing the holding rule for larger plans as well.
While we recognize that other services may offer quicker Bitcoin withdrawals after ACH deposits, it's important to note that these services take on tremendous risk by doing so, and often the costs associated with that risk are passed along to customers.
Wire transfers are coming soon and will enable you to withdraw Bitcoin after just one day.