As mentioned in a recent blog post, we announced a new suite of security enhancements and elevated service tiers that reflect our commitment to serving the Bitcoin-based investor.
Next time you log in to your Swan account, you will be prompted to accept the new Terms of Service, which include some pricing changes effective July 1st. If you’re not presented with new Terms of Service, please update the app. Read on for additional details.
Introducing Swan Guard: A New Standard for Bitcoin Security and Service for all Swan Accounts
Swan dedicates extensive attention, budget, and engineering resources to securing our systems and client assets, resulting in industry-leading protection against account takeovers and scams, combined with segregating your assets completely from Swan’s at a regulated financial institution, with an account in your name.
Going forward, all Swan Accounts will be protected by Swan Guard. Learn more here.
Swan Guard features include:
- Dynamic risk controls through machine intelligence and white glove human oversight by senior level analysts. Many of our controls work quietly in the background, keeping you safe, without creating friction for daily activity.
- Dedicated escalated support with US-based security personnel for urgent issues
- On-chain monitoring for withdrawals to known scam addresses and other high risk activity
- A client-initiated lockdown feature allowing you to protect your account in two taps
- Education on Bitcoin security and personal operational security
- Enhanced personal screenings to protect clients against scams, performed by Bitcoiners who understand you and your needs
- Opt-in to full lockdown mode for accounts that rarely move their coins
- Proactive monitoring of ongoing social scams, with warnings specific to recent campaigns embedded in our apps
- Our recently completed SOC2 Type II audit proves that our enterprise grade internal controls are monitored and tested by independent third parties
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Coins held with a regulated financial institution in your name, not Swan’s name - you have a direct, first-party contractual relationship with a reputable and highly regulated financial institution holding your coins
Updated Custody Options for Maximum Security and Flexibility
Swan’s refined custody offerings give every client access to secure and flexible Bitcoin storage, with Swan Guard providing extra layers of safety and support.
We have three options to choose from:
Self-Custody — Swan continues to encourage all clients to take full ownership of their Bitcoin when ready.
- Pricing – Set up a Bitcoin auto-withdrawal for complimentary Swan Safe custody until your withdrawal threshold is met.
Swan Safe — For clients who prefer segregated custody with regulated financial institutions, Swan partners with industry leaders Bakkt, BitGo, and Equity Trust, with additional security layers provided by Swan Guard.
- Pricing – 0.03% Assets Under Custody (AUC) per month. Waived for clients with a Bitcoin auto-withdrawal enabled. *New York clients are excluded from Swan Safe fees until NYDFS approves withdrawals.
Swan Vault — Empowers clients with total control of their Bitcoin without having to go it alone. Funds are safeguarded by a collaborative multisignature setup with keys stored offline. Swan Vault includes a complimentary onboarding call (previously $200) with a Bitcoin expert to ensure optimal setup. Swan Vaults are protected by Swan Guard.
- Pricing – 0.02% Assets Under Custody (AUC) per month, minimum $30 per month, maximum of $500 per month.
- If you’re funding your Swan Vault from a Swan personal account, we will waive your Swan Safe fees if you have an auto-withdrawals enabled.
Updated Swan Private Pricing
Swan Private delivers concierge services from a dedicated Swan Private advisor, asset management options, curated HNW products and services, exclusive research, private events, and access to a network of Bitcoin professionals in estate planning, tax, legal, and investment advisory.
Starting July 1st, a $25/month platform fee will be introduced to sustain and expand this exceptional experience.
The fee is waived for private clients with a Swan IRA, a Swan Vault, or a balance of 1 BTC or more in Swan Safe.
Private clients may opt into our Premium tier with no platform fee, but without the benefits of a dedicated Swan Private advisor and the other perks of Swan Private.
Additional Pricing Changes
Swan IRA monthly fees reduced
- Pricing: Reduced by 4% to 0.02% AUC per month with a $20 minimum
Buy/Sell fees simplified
- Pricing: From 0.99% to 1%
Frequently Asked Questions
When will the new pricing come into effect?
New pricing goes into effect on July 1st, 2025. Each existing client must log into your Swan account and accept the new Terms of Service before pricing changes take effect.
All clients who opt in before July 1st will be billed under the new pricing on August 1st.
If a client opts in after July 1st, they will be billed 30 days after opting in.
What happens if I don’t opt into new Terms of Service and Pricing changes?
Clients who do not opt in by July 1st will be put into "withdrawal only" mode.
Please ensure you have accepted the new Terms of Service and have a bank account on file by July 1st to keep your account in good standing.
As always, clients can withdraw funds now or anytime in the future, regardless of whether they have opted into new pricing or not.
How will fees be charged?
Swan fees will be charged to the linked bank account on file.
Swan fees will not be taken from a client's Bitcoin balance (however, some clients are requesting this and we're considering adding this option in the future).
What about New York accounts?
New York personal accounts will not be charged Swan Safe fees until further notice. We’re waiting until our custodian (Bakkt) gets final approval from NYDFS to enable Bitcoin withdrawals. Once live, we will contact all New York clients and provide advanced notice before new pricing takes effect.
New York IRA accounts will be on the new pricing starting July 1st.
What about BitGo accounts?
BitGo accounts will not be charged Swan Safe fees until further notice. We anticipate new pricing for BitGo accounts to take effect in Q3. We will contact all clients with a BitGo account directly and provide advanced notice before new pricing takes effect.
What about Entity accounts?
Entity accounts will not be charged Swan Safe fees until further notice. We anticipate new pricing for Entity accounts to take effect in Q3. We will contact all clients with an Entity account directly and provide advanced notice before new pricing takes effect.
How do I enable auto-withdrawals?
Clients can set up auto-withdrawals directly from their Swan dashboard. For instructions click here.
Reminder: Swan Safe fees are waived for clients with a Bitcoin auto-withdrawal enabled.