When withdrawing Bitcoin, it is very important that you manually double-check that the wallet address you are sending your Bitcoin to is correct. This is important because due to the nature of Bitcoin, Bitcoin transactions are irreversible. If you send your Bitcoin to the wrong address, there is nothing Swan can do to retrieve your Bitcoin.
Have you ever copied and pasted a Bitcoin address, and then when you paste it, a slightly different Bitcoin address comes up?
If you answered yes, then your device may be infected with a Trojan virus that changes the digits of your address when you copy and paste. This tricks you into sending Bitcoin to the wrong address.
What can I do if I think my computer is infected with a Trojan virus?
1.) Stop using "copy and paste" for Bitcoin addresses until resolved;
2.) Read the official manual for removing the virus provided by Symantec;
3.) Undergo a full scan of your device for malware;
4.) Make sure your device is equipped with the latest version of anti-virus;
5.) Regularly run full scans with your anti-virus software;
6.) Secure your network;
7.) Keep your personal information safe;
8.) Do not click on untrustworthy links;
9.) Avoid suspicious sites and unlicensed software;
10.) Be more careful next time.