1.) Please click on "Change plan or bank account" on your dashboard and re-enter your bank account information. Double-check to make sure that you have entered your bank account information properly, with no typos, no spaces, and no dashes.
2.) If you have a brokerage account, savings account, and checking account, please link your bank checking account to Swan. Then call or talk to your bank to make sure your bank account is set up to allow frequent pull ACH transfers and that Prime Trust is not disallowed from making ACH pull transfers.
3.) Some bank accounts have two different types of routing numbers (ACH payments vs wires). Please make sure that you select the ACH payment type routing number.
4.) As a last resort, please try linking another bank account to Swan, preferably a bank account with a large national bank rather than a small credit union or regional bank.
If none of the above resolves the issue, please write to our support team through our help form.