We do not connect with international bank accounts (IBAN or Swift Codes). If you are stuck at a page trying to connect your international bank account to Swan, please contact support.
If you are trying to connect your US bank account to Swan and having issues, please try these troubleshooting ideas:
1.) Click on "edit plan" on your dashboard and then click through to re-enter your bank account information again. Double-check to make sure that you have entered your bank account information properly, with no typos, no spaces, and no dashes.
2.) If you have a brokerage account, savings account, and checking account, link your bank checking account to Swan. Then call or talk to your bank to make sure your bank account is set up to allow frequent pull ACH transfers and that Prime Trust is not disallowed from making ACH pull transfers.
3.) Some bank accounts have two different types of routing numbers (ACH payments vs wires). Please make sure that you select the ACH payment type routing number.
4.) As a last resort, please try linking another bank account to Swan, preferably a bank account with a large national bank rather than a small credit union or fintech bank. Unfortunately, small banks, new fintech banks, or newly opened accounts at any bank sometimes are not recognized by our bank-account checking system.
If none of the above resolves the issue, please write to our support team through our help form.